For any items to be eligible for a refund, you have to return the item
you have purchased from us within 14 calendar days of the purchase and
we will process the refund to by the same method as your original
payment.
We work very hard to ensure that your beautiful new furniture reaches
you in perfect condition, if for any reason you find any items damaged
please complete the online Damaged Item Form or Contact Us immediately.
If anything is unclear or you have more questions feel free to contact
our customer support team.
The sofa must be returned in the same condition it was
delivered, using the original packaging*
If you no longer have the original package, there will be
a £90 (each item) charge for repacking
Excludes international shipments
Please return any accompanying gift in new and
well-packaged condition with the rest of your order. Failure to
do so may result in a deduction of the gift's value being
charged. Thank you for your cooperation.
Returning Faulty Or Damaged Item
Damaged items can't be returned after 14 days of receipt of good.
We must be notified of any items that arrive damaged within 48hrs of
receipt of goods. (** Please remember to retain the original
packaging! If the item is damaged, the packaging is considered as
evidence in a claim. )
Actual photos of damage must be emailed to info@Dcconcept.co.uk
immediately after receipt of order.
You may be required to supply photographs of any damaged items you
cab send these to us via email as part of returns process
Do not begin returns process until you have informed us of any
damaged items
As a resolution, we will either provide you with a new product, a
replacement part, offer blemish discount, or offer local repair
reimbursement at our discretion. If you do not wish to accept any of
our solutions to the case, you will be responsible for returning the
item(s) to us in order to receive your refund.
DC concept reserves the right to request the return of the defective
unit before sending a replacement. Defective unit must be properly
packaged.
Due to the logistics involved, reported problems from EU countries
wIll be dealt with financial reimbursement. We do not collect any
return items. We either a) send replacement parts or b) pay
compensation for items damaged or missing.
Returning An Unwanted Item
Unwanted items can’t be returned after 14 days of receipt of
goods.
If you are returning an unwanted item it must not be damaged or
marked. We allow you 14 days from date of delivery for you to
inspect your goods to make sure that they are what you want. If
you are not sure you are going to keep your item(s), all we ask
is that you leave all tags, mattress packaging etc intact; only
remove these items once you are sure you are keeping your items.
You will be required to arrange a courier to send your parcel
back to us. We recommend using a recorded mail service for
sending any parcels. Unwanted items returned to us are done so
at your own expense.
If your order is customized ( includes but nor limited to
customized colour, fabric & chaise of the sofa ), return is
not accepted at the moment. Hope you can understand.
All products in 'Clearance' and 'Ready-to-go Sofa' sections are
in clearance sale. They can not be returned or refunded as an
'unwanted item' after delivering.
If you need us to arrange the return for you, feel free to
contact us by email. You will need to pay the return or
collection costs. You will pay 1 return or collection cost based
on the subtotal value of the products you are returning as per
the below table.
Product Price (Original)
Return/Collection Cost
£0 - £49.99
£5
£50 - £199.99
£15
£200 - £499
£49
£500 - £798.99
£79
£799 - £1599
£129
£1599 or more
£169
Items that are made-to-order, custom made or made in customers own
material (COM) can not be returned, exchanged or refunded. Deposits
are non-refundable.
All the orders to Northern Ireland and EU, we do not accept any
return at the moment due to the distance. Please make sure you are
aware of this before making an order.
Color issues are normal due to different devices. Thus, it will also
be considered as a return of unwanted product if you decide to
return it.
We do not accept return from Isle of Wight and Isle of Man. Please
make sure you are ok with this before placing an order.
Return Steps
Authorise your return through the DC Concept
Wrap the item in the original packaging clearly marking your return
number on a separate sheet. As part of returns process you can
download a return form. Do not mark your original packaging
Send the item back to our depot - Once our depot receives your
return we will begin processing
Your refund can take up to 7 working days from date of us receiving
your order
What if I want to cancel it before it arrives?
Simply contact us by info@Dcconcept.co.uk and we will assist you with
your cancellation. All product cancelled after comfirmation will be
charged 10% of the order amount. (including the situation of force
majeure, such as delays on International shipping).
You can exchange anything on your order before delivery. The
exchange fee will be charged according to the product size and
quantity. Please contact us by info@Dcconcept.co.uk at least 5 working
days before your delivery date.
If you need to cancel your order before delivery for any reason,
please let us know at least 5 working days before your delivery
date.
If you need to cancel your order for a customized product before it
arrives due to some force majeure (such as earthquakes, natural
disasters, wars, national policies and shipping delay), 20% of the
order amount will be charged as cancellation fee.
In cases where a customer requests a delayed delivery for an
in-stock item but later cancels the order before it's dispatched,
any associated banking and credit card fees may be deducted from the
payment.
What if the item is damaged when it arrives or you are sent the wrong
item?
- If something’s gone wrong with an item you’ve bought, you may be
entitled to a refund, repair or replacement.
How long will my refund take?
For security reasons we can only make refunds to the original
payment method you used to place your order. It usually takes about
7-14 working days to reach your account. Please contact us if you
have not received your refund.
We are only able to issue refunds via the original method used for
payment on the order. If the original method of payment is no longer
available, we would be happy to issue a store credit equal to the
amount of the refund.
Collection charge and pacakge fee may apply on your refund.
More questions?
If you have any questions concerning our return policy, please
contact us at: info@Dcconcept.co.uk
About Clearance Product
We do not accept any return for clearance products. Please make sure
you acknowledge this before ordering.
About Rejected Delivery
If you reject a delivery for any reason, you will need pay a
collection fee, which is the same the collection cost above.
Can I change my existing order?
Once you've placed an order, you won’t be able to make changes to
what you have ordered if it is a made-to-order item, but you will be
able to change contact and delivery details through your My order
page.
Damager/faulty MADE-TO-ORDER item Should a
Made-to-Order item be received damaged or defective, after
inspection the item it will be repaired or a replacement will be
arranged at no cost to the client. However, this is dependent on the
client taking the following action: On receipt of the goods, inspect
the packaging before opening it, and photograph any external damage,
the courier company/driver must be informed directly upon delivery;
and all packaging must be kept as the courier company must view the
contents for any claim to be accepted. Failure to do so will be
taken as acceptance by you that all goods were received in perfect
condition and no claim can be made for a repair or replacement.
-Unpack and inspect your purchases immediately upon receipt as no
claim for replacement due to delivery damage or defect cannot be
made after three days.
-Any claim regarding a damaged or defective item must be made at
once by email with photographic evidence.
-Whenever a Made-to-Order product is returned by a client, it must
be adequately packed in the original packaging to prevent further
damage.
Actual photos of damage must be emailed to info@Dcconcept.co.uk
immediately after receipt of order. Due to the logistics involved,
reported problems from EU countries wIll be dealt with financial
reimbursement. We do not collect any return items. We either a) send
replacement parts or b) pay compensation for items damaged or
missing. Warranty is void in all cases whereby any item has been
modified from its original condition. If you do not wish to accept
our offer to replace or repair the item, then the item must be
return to us for a refund. The cost of the return will be at the
clients expense, as we do not collect return items. ** Please
remember to retain the original packaging! If the item is damaged,
the packaging is considered as evidence in a claim. In the event of
a problem please contact us as soon as possible.